WE HELP YOU CONNECT THE DOTS
PROGRAM SERVICES
24/7 Customer Service
Caring24’s Customer Care Team is always standing by to assist patients, caregivers and clinical personnel.
• Equipment Troubleshooting
• Questions & Answers
• Program Support
Compliance Monitoring
Augments your clinical team with skilled professionals to:
• Improve User Adoption
• Promote Technology Adherence
• Reduce Staffing Expenses
• Provide Positive Reinforcement
Program Planning
• Identify Target Populations
• Establish Key Performance Indicators
• Develop Procedural Documentation
• Obtain Staff Buy-In
Engagement and Enrollment
Our Enrollment Specialists provide:
• Patient Outreach
• Program Education
• Device Set-up Instructions
• Schedule Appointments
Device Management
A complete provisioning system to:
• Order Devices
• Maintain Inventory Control
• Manage Convenience Kitting
• Track Equipment
• Clean and Redeploy Devices
Field Service
• Certified Home Representatives
• Nationwide Coverage Capability
• User Training
• Equipment Installation and Testing
• Obtain Consent Documents
From hardware selection to clinical workflow, to field service and monitoring,
we build a well-oiled machine to create a new set of eyes for professional and family caregivers to stay in touch and informed, and when data suggests, engage.